Suite
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Hotel · Madrid · Community of Madrid
Hospes Puerta De Alcala, A Member Of Design Hotels
A 5-star stay on Plaza de la Independencia, with a full spa, wellness centre, and easy access to Retiro Park.
- Wellness centre with Turkish bath, steam room, and Jacuzzi
- Steps from Retiro Park and the Cibeles Fountain
- Soundproofed rooms with city views
8.4
Great
1010 reviews
Booking.com 8.4 · 1010 reviews
About
Hospes Puerta De Alcala, A Member Of Design Hotels
Hospes Puerta De Alcala occupies a prime spot on Plaza de la Independencia, directly overlooking Retiro Park and just a short stroll from the Cibeles Fountain. The 5-star property blends modern design with historical architecture, offering a calm retreat in the heart of Madrid. Guests can unwind in the wellness centre, which includes a Turkish bath, steam room, and Jacuzzi, or enjoy treatments in the on-site spa.
The hotel's 5-star rating is backed by genuine guest appreciation for its central location, comfortable rooms, and attentive staff. Many reviewers highlight the excellent breakfast and the ease of exploring the city on foot. With a fitness centre, meeting rooms, and a range of in-room amenities, it suits both leisure and business travellers.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Outstanding central location — The hotel sits on Plaza de la Independencia, just steps from Retiro Park and the Cibeles Fountain. Guests consistently praise the convenience for exploring Madrid on foot.
- Full-service spa and wellness centre — The wellness centre includes a Turkish bath, steam room, Jacuzzi, and a range of treatments such as massages and facials, offering a genuine retreat in the city.
- Excellent staff and service — Guests repeatedly highlight the friendly, helpful staff, noting the reception team's willingness to recommend and book restaurants.
- Quiet and soundproofed rooms — Despite its busy central position, guests report that rooms are peaceful, thanks to soundproofing and a design that shields from street noise.
–
Worth weighing
4 to weigh- Room comfort rating lower than other categories — While rooms are generally praised, the hotel's comfort score (7.2) suggests some guests find the bedding or climate control less than perfect.
- Facilities rating is notably low — The facilities category received a 5.0, which may reflect opinions about the gym size, pool absence, or other shared amenities not meeting expectations for a 5-star property.
- Premium price point — With rates starting around £409 per night, this is a high-end stay that may not suit budget-conscious travellers.
- Check-in window is in the afternoon — Check-in is available from 15:00 to 23:59, which may be inconvenient for early arrivals expecting immediate room access.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Double or Twin Room Extra Bed
- 2 Single beds or 1 Queen-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Deluxe Double or Twin Room View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Dreamer Double or Twin Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Deluxe Double or Twin Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Junior Suite
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Spa
- Spa & wellness centre
- Turkish bath
- Steam room
- Jacuzzi
- Treatment room
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Back massage
- Head massage
- Full body massage
- Foot massage
Food & Drink
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Special diet menus
- In-room breakfast
- Welcome drink
- Children's menu
Services
- 24-hour reception
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Currency exchange
- Luggage storage
- Safe deposit box
- Car hire
- Business centre
- Meeting/ Banquet facilities
Parking & Transport
- Parking
- Valet parking
- Paid airport shuttle
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Patio
- Terrace
- Garden furniture
- Ironing facilities
- Bathtub
- Free toiletries
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Activities
- Fitness centre
- Cycling
- Golf course
Family
- Cots
- Babysitting/Child services
- Children's menu
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.4/10 from 1,010 reviews
Booking.com · 8.4 · 1010 reviews
8.4Verified guest“The location was unbeatable – close to the Cibeles Fountain, Retiro Park, and a major roundabout. The included breakfast was marvellous and perfect.”
8.4Verified guest“A very central location in a beautiful area. The deluxe queen room came well-equipped with a safe, minibar, and central heating.”
8.4Verified guest“Modern Spanish design within old walls. The location is top, and it was absolutely quiet in the back despite the bustle out front. The 'Ramses.Life' bar next door is a hotspot for night owls.”
8.4Verified guest“An elegant mix of modern decor and historical charm. The spacious lobby and wide corridors made it easy to move around and enjoy the ambiance.”
8.4Verified guest“Great stay with friends – comfortable rooms and a fantastic location. We enjoyed sailing and paragliding. Breakfast was excellent, staff were friendly. Try the local cafés and nearby parks.”
8.4Verified guest“Excellent service and good food. Perfect base for visiting the urban park nearby.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Retiro Park: The hotel is directly opposite the park's main entrance, making it effortless to enjoy morning runs, boat rides on the lake, or simply a green escape from the city.
Cibeles Fountain: A short walk from the hotel, this iconic fountain is a meeting point for locals and a gateway to the Paseo del Prado's museums.
Serrano Street: Known for upscale shopping, this avenue begins nearby and offers a mix of international brands and local boutiques.
Plaza De La Independencia 3, Madrid, Community of Madrid, 28001, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 42 rooms
06 — Questions
Frequently asked
Is parking available at the hotel?
Yes, parking is available on site, including valet parking. The exact cost is not specified in the provided information.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is until 12:00.
Are pets allowed?
Yes, pets are allowed, and there are pet amenities available.
Is there an airport shuttle?
The hotel offers a paid airport shuttle service.
What spa facilities does the hotel have?
The wellness centre includes a Turkish bath, steam room, and Jacuzzi, along with a spa lounge and treatment rooms offering massages, facials, and more.
Does the hotel have a restaurant?
Yes, there is a restaurant on site, as well as a snack bar and bar/lounge area. In-room breakfast is also available.
The bottom line
Hospes Puerta De Alcala delivers on its 5-star promise with a superb location, a genuine spa, and service that guests rank highly. While the comfort and facilities scores lag behind other categories, the overall experience – especially for first-time visitors to Madrid – is strong. If you value position, tranquillity, and attentive staff over exhaustive leisure facilities, this is a solid choice.
8.4For those who want a central, design-led base with a spa, and who can overlook the facilities shortcomings.
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